At KINDRED RUNNING, our mission is to help every customer find the perfect shoe for their needs. As a run specialty brand, we understand that finding the right fit often takes a little testing. That’s why we offer a 30-Day Satisfaction Guarantee on all full-price running shoes purchased from our in-store inventory.

Return & Exchange Eligibility

Timeframe:

• Returns: Accepted within 30 days of the original purchase date.
  

• Exchanges: Accepted within 90 days of the original purchase date.
  
  

Item Condition:

• Shoes: Must be clean and in re-sellable condition. We will not accept shoes with visible outsole wear, stains on the upper, or any damage to any part of the shoe.
  

• Apparel & Accessories: Must be unworn with original tags attached and free from any odors or damage.
  

• Final Sale Items: Clearance or marked-down items are not eligible for return or exchange unless there is a manufacturer defect. 

• Special Orders: Final sale and not eligible for return or exchange.
  

• Nutrition & Hydration Products: Cannot be returned or exchanged due to safety and storage concerns.
  
  

Proof of Purchase: A valid receipt is required for all returns and exchanges.

Original Packaging: Must have original box and packaging materials.

How to Return or Exchange

In-Store Purchases:

1. Visit us within the return/exchange window.
   

2. Our staff will inspect the items for eligibility.
   

3. Provide proof of purchase.
   

4. Choose between a refund, exchange, or store credit.
   
   

Online Purchases:

1. Contact us via phone or email within 30 days of your purchase.
   

2. A prepaid return shipping label will be provided.
   

3. Once we receive and inspect the items, we’ll process your refund or exchange.
   

4. Online refunds may take 5–7 business days to appear on your account.
   
   

Refund Methods

• Original Form of Payment: Refunds will be issued back to the original credit or debit card used.
  

• Store Credit: Issued if the original form of payment is unavailable or upon customer request.
  
  

Exceptions & Special Cases

Defective Items: We evaluate defects on a case-by-case basis—even beyond 30 days. Examples of qualifying defects may include:

• Misaligned or poorly stitched seams in the upper

• Detached or uneven outsole or midsole bonding

• Broken eyelets or lace loops

• Incorrectly glued components

• Warped shape affecting fit and performance
  
  

Satisfaction Concerns: If your shoes aren’t performing as expected (e.g., improper fit, discomfort, blistering, or feel issues), please visit us for a re-fit or exchange within the allowed window.

Still have questions? Our team is here to help. Call, email, or stop by the store—we’re happy to guide you through the process and make sure the result is you running happy.